I love me some Beatles- And as John, Paul, George, and Ringo once said….”come together right now”. Those four words, in the context of a business environment, are very important. They are important because no team or company wins or loses alone, based on one component or division of the business. All the moving parts have to ‘come together’ to make a community that generates and fosters customer loyalty and subsequently generates revenue and bottom line results.
Here are three reasons coming together in an organization really matters:
- Clarify Expectations: Most things start with clear expectations. After all, if no one knows what to expect, how are they supposed to determine if outcomes are good or bad? Get on the same page with all stakeholders and make sure challenges of meeting expectations are discussed.
- Build Trust: To sustain a healthy working environment, stakeholders need to trust one another and feel everyone has the same interests in mind. Sales needs to trust that support will take care of their customers, support needs to trust that sales is setting proper expectations, and so on. Trust is a building block of relationships, and business is all about relationships.
- Learn: Last, but definitely not least, is the desire to learn together. Everyone experiences different things in an organization, but the collective knowledge of all those experiences can be a very powerful thing if managed correctly. And the learning process should be ongoing. It’s not sufficient to have one meeting a year and ‘hope’ things get better. Regular conversations and forward movement has to happen.
TAKE ACTION: Have lunch with someone from a different division of the company, start building those relationships, and start learning how you can work together to enhance the things you do for your customers.
