I went to my local Home Depot today to pick up some paint, to paint our bathroom. Nothing out of the norm when I walked in…people walking by, greeters ignoring me, etc.
Anyway, I walked up to the paint counter and stood there for a minute while the ‘paint man’ wrapped up with another customer. The paint man was a gentleman probably in his early 50’s.
I could kind of overhear the ‘paint man’ talking to the customer, and it sounded like they might be friends or something, judging by the casualness of the conversation and the smiles on both mens faces…Hmmm.
Then the ‘paint man’ walked over to me and said, “how you doing to today, sir!”, with enough enthusiasum to knock me back about 10 feet…I LIKE IT!
He asked me how he could help me, and I told him I needed a gallon of some specific light blue paint. He then proceeded to ask me some quesitons about my project…what room it was going in, what type of paint was currently on the walls, etc, etc.
STUNNED!! This guy really seems to care about my painting project, and wants to make sure I get the right stuff for the job. This never happens…I feel like I’m on pranked or something.
After we went through the questions and came to a conclusion on the type of paint I REALLY needed (which wasn’t what I started out for), he asked me my name, and then introduced himself as Bobby- the Mix Master (because he mixes any color of paint his customers can dream of). VERY COOL.
Some advice for all the Home Depot’s, and really any other store in the world, call Bobby, the mix master, and HAVE HIM TRAIN YOUR ENTIRE STAFF….NOW.
People in businesses who show genuine concern for their customers needs, and do it willingly and happily with a huge smile on their face, WIN. Not only do the people win, the businesses win if you can get enough people in the organization to follow suit. WRITE THAT DOWN!
Thanks Mix Master, my room looks great!
